| Answers |
| · Will
my color match? |
| Yes |
|
| · Can
I get a rental car? |
| Yes we
can have it waiting for you at the shop. |
|
· What
is the difference between imitation parts and parts made by the
manufacturer of my vehicle?
|
The parts
made by the manufacturer of your vehicle are built to the same
specifications as those on your vehicle when it was built. Genuine Parts
are made with factory-specified steels and to factory-specified
thickness to provide the best durability possible. Imitation parts are
often not made specifically for your vehicle. This may make it necessary
for technicians to alter or otherwise maneuver the part to make it fit.
The end result may be diminished satisfaction and value, and it may
jeopardize your warranty protection.
|
|
| · How
can I be sure that I'm getting the real thing when it comes to
replacement sheet metal parts? |
You
should talk to your insurance agent and the collision repair facility
doing the repair. Tell them you'll only accept genuine Collision Parts
when they repair your vehicle.
|
|
| · What
if imitation parts are used to repair my vehicle? |
| You
should ask for documentation if imitation parts are used to repair your
vehicle. In the event of structural failure as a result of using
imitation parts, you'll have a way to establish liability and increase
your chance of receiving proper compensation. |
|
· What
is the difference between collision insurance and comprehensive
insurance coverage?
|
| Collision
insurance and comprehensive insurance may vary by state. Generally,
collision insurance covers damage to your automobile caused by a
collision with another object, while comprehensive insurance covers
damage to your automobile from such things as vandalism, theft, or glass
breakage. |
|
· What
happens if I am driving someone else's car and am involved in an
accident?
|
| In most
states, coverage for damage to non-owned vehicles -- for example, rented
or borrowed vehicles -- is no longer provided under your liability
coverage. If you have not purchased collision or comprehensive coverage
for at least one of your personally owned vehicles, you will not be
covered for damage to autos that you rent or borrow. Check with your
insurance agent to determine your coverage. |
|
· Do
you provide a loaner vehicle?
|
| In many
situations, the insurance company will furnish a rental car. We also
will provide a loaner vehicle under certain circumstances. Please ask
for details. |
|
· How
do I know when my car will be ready?
|
| When you
schedule your repair, we will give you a tentative completion date. It
is a good idea to check with us 24 hours prior to completion to confirm
that we are still on schedule. If we anticipate major changes to the
delivery date, we will contact you. |
|
| · WHERE
DO I GET A CLAIM NUMBER? |
| Claim
numbers are issued by your insurance company at the time you report your
accident. Just jot it down and bring it in with you when you come in to
begin the repair process. Collision Care will do the rest. |
|
| · ARE
YOU OPEN SATURDAY? |
Yes,
9:00AM - 12:00PM and Monday-Friday, 7:00AM - 6:00PM
|
|
| · WILL
THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR? |
| Absolutely.
We generally order your vehicle's parts at the time that we write the
estimate and schedule your vehicle for drop-off a couple of days later
unless your vehicle is found unsafe to drive. If that is the case, then
we will help you arrange for a rental vehicle as soon as possible. This
enables us to provide quicker turnaround time. |
|
· IF
MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
|
| No. A car
is a total loss only when the price of repairs exceeds the insurance
company's determined value of your vehicle. Nowadays, most cars are
built using unibody (frame and body as one) construction. Our highly
skilled technicians, with the aid of our state-of-the-art computer
measuring system, can return your vehicle to its original factory
specifications. If it is determined that the frame section is bent
beyond repair, that section can simply be replaced. |
|
| · CAN
YOU MATCH THE PAINT COLOR? |
Today's
modern factory finishes incorporate multiple layers of highly
specialized paints. Collsion Care has made a major investment in the
finest paint system available and constantly upgrades its technology and
equipment to ensure that each vehicle's paint matches. We take special
pride in our ability to match factory finishes as the final step in the
restoration process.
|
|
| · CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY
SHOP? |
| Yes. Just
let your advisor know what other work you would like done so that he or
she can make the necessary arrangements. |
|
| · CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR? |
| Yes, we
would be happy to provide this service to you. We want each customer's
visit to be a positive experience and will work diligently towards that
goal. We provide a pickup and delivery service |
|
· HOW
CAN I GET A RENTAL CAR?
|
If you
need a rental car, we can help you make the necessary arrangements.
Insurance companies will only pay for a rental car if you have that
option on your policy or if you are the claimant. Check your policy
and/or call your insurance company to find out if you have rental
coverage and what your specific limitations are.
|
|
| · HOW
WILL I KNOW WHEN MY CAR IS DONE? |
You will
be notified when your vehicle is ready to be picked up. Feel free to
call or e-mail your advisor during the repair process if you have
questions or concerns.
|
|
· IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
|
Yes.
Collision Care guarantees all repairs with a Lifetime Warranty.
|
|
| · DO
I HAVE TO PAY A DEDUCTIBLE? |
| The
amount of deductible that you will be responsible for is determined by
your insurance policy. If you carry broad collision, and you were not at
fault, your insurance company most likely will waive your deductible.
Insurance companies determine fault by your account of the accident when
you make the claim, and by reviewing the accident report filed with the
police department. If you aren't sure about your deductible, you can
call your agent and he can tell you whether your insurance company has
waived your deductible or whether you will be responsible to pay this
when you pick up your vehicle. |
|
| · WHO
DO I PAY MY DEDUCTIBLE TO? |
If your
deductible is not waived, it will be your responsibility to pay
Collision Care when you pick up your vehicle. If you aren't sure about
your deductible, you can call your agent and he can tell you whether
your insurance company has waived your deductible or whether it will be
your responsibility.
|
|
· WHAT
ARE BETTERMENT CHARGES?
|
| Parts
that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These
betterment charges are determined by your insurance company and are
pro-rated based on actual miles on your vehicle. |
|
· RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 30 DAYS
|
DO ·
Wash the vehicle by hand with cool water and a very mild car wash
solution using a soft cloth or sponge. · Always use clean fresh water.
· Wash your vehicle in the shade.
DONT · Do not use a commercial car wash. Stiff brushes or sponges could
mar the finish and damage the surface. · Do not "dry wipe"
your vehicle. Dry wiping can scratch the finish. · Do not drive on
gravel roads. Chipping the finish is easily done in the first 30 days.
· Avoid parking under trees and utility lines which are likely to
attract birds. Bird droppings have a high acid content and will damage a
freshly painted surface. Also, tree sap can mar or spot a freshly
painted surface. · Do not spill gasoline, oil, antifreeze, transmission
fluid, or windshield solvent on the new finish. · Do not scrape ice or
snow from the newly painted surface. |
|
| · RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 90 DAYS |
| DON'T ·
Do not wax or polish the vehicle. This will allow the finish to dry and
harden completely. |
|